Frequently Asked Questions
Everything you need to know about shopping with UTN Wholesale.
What is the minimum order quantity (MOQ) for wholesale purchases?
Our minimum order quantity varies depending on the product category, but generally starts at 10 units per SKU to ensure you receive the best wholesale pricing.
How long does shipping take for bulk orders?
Standard processing takes 1-2 business days. Transit times typically range from 3-7 business days within the continental United States, depending on the weight and volume of the shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for larger bulk transactions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred upon arrival.
What is your return policy for damaged or defective items?
If you receive damaged or defective merchandise, please contact our support team within 48 hours of delivery. We will provide a full refund or replacement once the claim is verified.
Can I request a sample before placing a large order?
Yes, we offer sample units for most of our products at a retail rate. The cost of the sample can be credited toward your first bulk order over a certain amount.